How do I know what headset is compatible with my system?
There are several ways to determine the compatibility of your headset and phone systems. You can use our compatibility chart and match the product you have with compatable phone systems, or you can call us at 1-800-537-0755 and talk to one of our exerienced sales representatives.
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What are my payment options?
We accept major Credit Cards(Visa, Master Card, American Express)
Check or cash upon receipt of products (COD)
Net 30 with approved credit with First Comm, Inc.
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What kind of warranty do I get on my headset products?
H style headsets (ex. H91, H91N) and M12 Amplifiers have a 2 year warranty
Wireless units, CS50, CS10, CA10, CA10CD have a 1 year warranty
S12,S20,T10,A20,S11,CT10,CT12,T20 have a 1 year warranty
All mobile headsets have 1 year warranty
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Where do I send my headset for repair or warranty replacement?
Items purchased from First Comm are covered by a one or two year warranty. Warranty and non-warranty repair or replacement can be send to:
| First Comm, Inc. |
210-684-1715 or 800-537-0755 |
| 7854 Fortune Drive |
Attention: Customer Service |
| San Antonio, TX 78249 |
|
Out of warranty charges- Please choose one of the types of service, either premier or repair:
Plantronics Premier Service
Replaced with factory remanufactured equipment with a one-year warranty. Replacement unit sent within 24 hours of receipt of your broken unit.
$39.00 Heatset Top (Black)
$49.00 Heatset Top (Charcoal Gray)
$49.00 Amplifier or Base Unit
First Comm Repair
Repaired by factory trained technicians using Plantronics Parts. Normal turn-a-round time is up to 10 days with a warranty of 90 days. $26.00 per half unit / $52.00 for Headset and Amplifier. Special units $29.95 for amp only / $59.90 complete headset top.
Please specify the type of repair or replacement you prefer, include the applicable telephone contact and/or Purchase order, listing the billing & shipping instructions. Please ship your items some way you can track them.
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What are the tax and shipping charges?
The shipping of each order is based on the total weight of items. Unfortunately we cannot calculate the shipping charge ahaed of time due to the constantly changing shipping rates for both UPS and FedEx. There is a flat $2 fee for handling and packaging regardless of the order size.
The tax is calculated based on the order amount + S&H.
For San Antonio, TX tax is 8.25%
For Austin and Dallas, TX tax is 8.25%
Anywhere else in Texas tax is 7.25%
For international and out of Texas orders there is no tax
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What is our return policy?
We offer a 30-DAY MONEY BACK GUARANTEE Policy on most items. If you are not completely satisfied with our product, we will exchange it or refund your money. Simply call us toll free at 800-537-0755 or E-Mail us at annie@firstcomminc.com to request a Return Authorization Number (RMA).
Our Return Policies, all of which require a RMA number, are as follows:
→Unopened: If your item is unopened you may return your item to us for a refund of the current product price*.
→Opened: If your item has been opened, but is not defective, you may return your item to us. A restocking fee of 25% may apply*, and is based on inspection of units.
→Defective: If your item is defective, you have three options:
ºYou may EXCHANGE your item for an IDENTICAL item at no cost,
ºYou may EXCHANGE your item for a DIFFERENT item, by either paying the difference or get credit towards the difference
ºYou may RETURN your item to us for a refund of the current product price less a 25% restocking fee.
*All products returned must be undamaged like new condition with unbroken vacuum and plastic bags seals, 100% complete, and contain all original boxes and packing materials, have original UPC codes on manufacturer boxes, contain all manuals, accessories and documentation provided by the manufacturer. You CANNOT write the RMA# or any other notes, including name, address or phone number, on the original manufacture's boxes and packaging.
Please note that shipping charges are non-refundable.
WE WILL ASSIST YOU IN ANY WAY WE CAN
In order that you get the high quality product you expect with less hassle or if you are not sure what solution is best for your application. Our dedicated sales staff is on call during regular business hours (Mon-Fri 9:00AM-5:00PM CST) to handle any questions you may have about any of our solutions before you buy.
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Warranty Repair
